General Policy
Due to the nature of our products and strict hygiene standards, all products are non returnable.
However, we understand that issues can occasionally happen in transit. If your order arrives damaged, defective, or you receive an incorrect item, please reach out to our customer care team at support@raabtaparfum.com with relevant proof (such as an unboxing video and clear photos) within 48 hours of receiving the order. Once approved, we’ll schedule a pickup and resolve the issue for you.
Return Process
If your return request for a damaged or incorrect item is approved, here is how the process works:
• Hassle-Free Pickup: Our team will arrange a courier to pick up your return directly from your delivery address.
• Packaging Requirement: Please ensure the entire box is securely packed and ready for return. The perfume must be returned in its original packaging. Please note that perfumes returned without the accompanying free goodies or accessories will not be accepted.
• No Self-Shipping Needed: You do not need to ship the return yourself—our logistics partners will handle the entire pickup process.
Exchanges
We strictly do not offer any exchanges for our products.
Refunds
Once we receive and inspect your returned order at our facility, we will notify you via email regarding the approval status of your refund.
• Processing Time: If approved, the refund will be processed back to your original payment method within 10 business days.• Bank Delays: Please be aware that your bank or credit card provider may take additional time to process and post the transaction to your account.
• Follow-up: If more than 15 business days have passed since your return was approved and you still have not received your refund, please reach out to us at support@raabtaparfum.com so we can assist you further.