Kiran Fragrances (hereinafter referred to as "Kiran Fragrances," "we," "us," or "our"), operating under the brand name Raabta Parfum, offers premium perfumes available at our website www.raabtaparfum.com
Kiran Fragrances, a Sole Proprietorship with its registered office located at 6/M/1, Dabouli Main Road, Dabouli, Kanpur Nagar, Uttar Pradesh – 208022 (INDIA), offers these services through our website and mobile application (collectively referred to as the "Website").
Kiran Fragrances wishes to clarify that we operate as a retailer, distributor, and white-label brand of perfume products, and not as a direct manufacturer. We do not engage in the primary manufacturing, formulation, or production of the perfumes or fragrances sold on our Website. All perfume products offered by us are sourced exclusively from third-party manufacturers who possess valid licenses under the Drugs and Cosmetics Act, 1940, and comply with the Cosmetics Rules, 2020, including holding appropriate manufacturing licenses issued by the relevant State Licensing Authority. While provisions of these acts that apply to manufacturers are not directly applicable to our operations as a retailer, we ensure that all products we sell are manufactured in compliance with these regulations. We maintain proper documentation and verification of our suppliers' compliance with applicable laws to ensure the quality and safety of all products offered to our customers.
1. Introduction
By accessing or using our Website, you agree to comply with and be bound by the following Terms of Service ("Terms"). These Terms govern your use of our Website, products, and services, and apply to all users of the site, including visitors, registered users, and customers.
Please read these Terms carefully before using our Website or making any purchases. If you do not agree to these Terms, please refrain from using our Website.
2. User Agreement
By accessing or using our Website, you agree to the following:
A. You confirm that you have the legal capacity to enter into this Agreement, including being at least 18 years old or acting under the supervision of a legal guardian if under 18.
B. You agree to use the Website for personal and non-commercial purposes unless otherwise explicitly authorized by us.
C. You acknowledge that Kiran Fragrances reserves the right to update or modify these Terms at any time by posting the updated terms on our Website. We shall notify users of any changes via email or notifications to their account. Users can respond to such emails or notifications to indicate non-acceptance of the changes. If users do not respond within the specified timeframe or continue to use the Website after being notified, they will be considered to have accepted the updated Terms, rules, and regulations.
3. Privacy Policy
Kiran Fragrances is the Data Fiduciary for personal data collected on this Website. Our full Privacy Policy explains what personal data we collect, the purposes of processing, the lawful basis for processing, retention periods, categories of recipients, and your rights as a Data Principal.
4. Account Registration and Eligibility
To access certain features of the Website, you may be required to create an account by providing accurate and up-to-date information. You are responsible for maintaining the confidentiality of your account credentials.
You must be at least 18 years of age or use the site under the supervision of a legal guardian to create an account or make purchases. Kiran Fragrances reserves the right to suspend or terminate your account if any information you provide is inaccurate or incomplete.
5. Use of the Website
When using our Website, you agree to the following:
• You shall not engage in any conduct that is unlawful, defamatory, abusive, or otherwise harmful to Kiran Fragrances or any third parties.• You shall not copy, modify, or redistribute any content from the Website without prior written consent from Kiran Fragrances.
• You agree not to upload, transmit, or distribute any harmful content (including viruses or malware) through the Website.
6. Products and Services
Kiran Fragrances offers a variety of perfumes and fragrance products for sale on the Website. All product descriptions, prices, and availability are subject to change without notice.
All products are for personal use only. You may not sell or resell any of the products or services, or samples thereof, you receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our Terms.
We make every effort to accurately display our products online, but we cannot guarantee that the colors, styles, or packaging of products on the Website will exactly match what you see on your device.
7. Payment and Fees
When you purchase products from Kiran Fragrances, you agree to pay the listed price of the items inclusive of all taxes.
Payment must be made at the time of purchase. We accept various payment methods, including credit cards, debit cards, and other payment services as offered on the Website. If your payment is not processed successfully, Kiran Fragrances reserves the right to cancel your order.
8. Return and Refund Policy
Cancellation Policy
You may cancel your order at any time before shipment without incurring any cancellation charges. If the cancellation is initiated by you after shipment has been initiated, reasonable cancellation charges may apply to cover shipping and handling costs already incurred. If the cancellation is initiated by Kiran Fragrances, we will bear all costs associated with the cancellation and provide a full refund. Any cancellation charges imposed will be reasonable and proportionate to the actual costs incurred by us. We will clearly communicate these charges before you finalize your purchase. To cancel an order, please contact our customer service team at support@raabtaparfum.com with your order number and cancellation request.
Return Policy
Due to the nature of our perfumes and strict hygiene and safety standards, we cannot accept returns or exchanges once a product has been opened or used, as these items cannot be resold or reused. Exchanges are only offered for defective products— such as a damaged or malfunctioning spray pump, leakage, or incorrect fragrance— reported within 15 days of delivery. Pump damage reported within 15 days of first use will also be eligible for exchange upon verification. We do not exchange non-defective products.
Please note that any damage arising from improper storage or negligence will not fall under this policy. If you have sensitive skin or allergies, we strongly recommend doing a patch test before regular use, as specified on each product.
Refund Policy
Kiran Fragrances will not be responsible for any damage reported after delivery unless it meets the rare case conditions and is supported by required evidence. To process any claims regarding missing items, leakage, breakage, or incorrect products, we require an unboxing video clearly showing the original packaging and the issue.
If you face any such concern, please reach out to our customer care team at support@raabtaparfum.com:
• The subject line: "Refund For [Order ID]"
• Attachments: Supporting images and the clear unboxing video
• Body: A brief description of the issue
If the package appears tampered with or visibly damaged upon delivery, we request you to refuse the delivery and report it to us immediately. If your order is marked as"delivered" but hasn't been received, please contact us within 3 days of the status update. We will not entertain refund claims post this period.
Please note:
• Delivery charges are non-refundable, as they are retained by the logistics partners.
• Cash on Delivery (COD) refunds, where approved, will be processed to the customer's provided bank account within 4-7 working days.
• Refund claims must be submitted within 24 hours of delivery to be eligible for consideration.
• If approved, your refund may take up to 15 days from the date of acceptance to reflect in your account. We will provide all relevant details, including transaction IDs, once initiated.
9. Shipping and Delivery
Kiran Fragrances ships to select regions. Delivery charges and times may vary based on your location. We strive to deliver products in a timely manner, but Kiran Fragrances is not responsible for delays caused by third-party carriers, customs, or other factors outside our control.
10. Intellectual Property
All content on the Website, including text, images, logos, and trademarks (specifically "Raabta Parfum"), are the property of Kiran Fragrances or its licensors and are protected by copyright, trademark, and other intellectual property laws of India. You agree not to infringe upon or misuse any intellectual property belonging to Kiran Fragrances or any third parties.
11. Disclaimers
The Services on the Website and the Content present on it are provided strictly on an "as is" basis with all faults or failings. Any representations, warranties, conditions, or guarantees whatsoever, express or implied, are specifically excluded to the fullest extent permitted by law. Kiran Fragrances does not ensure continuous, error-free, secure, or virus-free operation of the Website.Additionally, Kiran Fragrances does not promise that you will be able to access your user account or obtain Services whenever you want. System maintenance and updates may cause downtime.
Health & Safety Disclaimer: Our perfumes may contain alcohol and are for external use only, NOT for consumption. These products are not intended to diagnose, cure, mitigate, treat, or prevent any disease. No liability will be assumed by Kiran Fragrances arising out of the misuse of our products.
12. Limitation of Liability
Under no circumstances shall Kiran Fragrances be liable for any injury, loss, claim, loss of data, loss of income, loss of profit, loss of or damage to property, general damages, or any direct, indirect, special, incidental, consequential, exemplary, or punitive damages of any kind whatsoever arising out of or in connection with your access to, or use of, or inability to access or use, the Goods on our Website.
Product Liability: We provide accurate information about our products, including composition, usage instructions, and safety warnings. If a product bottle is found to be broken, not as described, or not fit for its intended purpose, you are entitled to return the product for a full refund or request a replacement (subject to the unboxing video requirement).
13. Indemnification
You agree to indemnify, defend, and hold harmless Kiran Fragrances, its affiliates, employees, officers, and agents from any claims, losses, liabilities, and expenses, including legal fees, arising from your use of the Website, violation of these Terms, or infringement of any third-party rights.
14. Governing Law, Dispute Resolution & Jurisdiction
The Terms and Privacy Policy shall be interpreted in accordance with the laws of India.
The courts of competent jurisdiction at Kanpur Nagar, Uttar Pradesh, India shall have exclusive jurisdiction to determine any and all disputes arising out of the Services provided by Kiran Fragrances.
In the event of any legal dispute, the party raising the dispute shall provide a written notification to the other party. The parties shall first try to resolve the dispute throughdiscussions within fifteen (15) days. If unresolved, the dispute shall be settled by arbitration.
The seat and venue of arbitration shall be Kanpur Nagar, Uttar Pradesh, India. All arbitration proceedings shall be conducted in English in accordance with the provisions of the Arbitration and Conciliation Act, 1996. The arbitrator's award will be final and binding. Each Party will bear its own costs of arbitration unless the tribunal decide otherwise.
15. Complaints, Grievances & Disputes
Before initiating formal legal proceedings, consumers are encouraged to contact our Grievance Officer to seek resolution. You accept that any complaints and disputes remain confidential both whilst a resolution is sought and afterwards. You agree not to disclose the details of any complaint or dispute to any third party. Our decision on complaints shall be final and binding on you.
Grievance Officer and Redressal Procedure:
• Name: Birendra Nath Soni
• Email: support@raabtaparfum.com
We will acknowledge consumer complaints within 48 hours of receipt and aim to resolve them within 30 days.
16. Modifications and Alterations
We may alter or modify the Terms at any time without prior notice. Your continued use of the Website constitutes your unconditional acceptance of the amended Terms. Users may reject modified Terms by ceasing Website usage and notifying Kiran Fragrances within seven days of the update. If no action is taken, Users will be deemed to have accepted the updated Terms.
17. Miscellaneous
• Notices: You consent that legal notices will be effective upon us posting them on the Website or delivering them to the email address provided in your account.• Force Majeure: Kiran Fragrances shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control (e.g., acts of God, strikes, network failures, etc.).
• Waiver: Failure to enforce any right or provision of these Terms shall not constitute a waiver of such right.
• Statute of Limitations: Any claim related to the use of the Website must be filed within thirty (30) days of such claim arising or be forever barred.
• Severability: If any part of these Terms is determined to be invalid, the rest shall continue in full force.
• Right to Ban: Kiran Fragrances reserves the right to restrict or ban the use of the Website to any consumer at its sole discretion and without notice.