Privacy policy
Effective Date: 13th July 2026
Kiran Fragrances (operating under the brand name “Raabta Parfum”, “we”, “us” or “our”) is a Sole Proprietorship registered in India at 6/M/1, Dabouli Main Road, Dabouli, Kanpur Nagar, Uttar Pradesh – 208022 (INDIA).
This Policy covers:
• What personal data we collect and why;
• How we use, share, and protect that data;
• The rights you have under the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and the implementing Rules; and
• How to exercise your rights or raise a complaint.
1. Scope: When this Policy applies
This Policy applies to digital personal data that Kiran Fragrances collects and processes when you:
• Visit or transact on our Website/App;
• Create an account or place an order for our perfumes;
• Contact customer support; or
• Interact with our marketing, reviews, quizzes, or product recommendation features.
It also explains processing by our authorized service providers acting on our behalf (payment gateways, delivery partners, analytics providers, cloud hosts, etc.). Where we integrate third-party features (social sign-in, social sharing), those third parties will have their own privacy terms.
2. Key Terms and Assigned Meaning• Personal data / digital personal data: Any information that identifies you or by which you can be identified when in digital form.
• Data Principal: You.
• Data Fiduciary: Kiran Fragrances (Brand: Raabta Parfum).
• Data Processor: A third party processing data for Kiran Fragrances under a
contract.
3. What categories of data we collect
We only collect personal data that is necessary for the specified purpose(s):
• Identity & Contact Information: Name, email address, mobile number, date of birth, billing & shipping addresses, preferred delivery instructions.
• Account & Authentication Data: Username, salted/hashed passwords (we do not store plain-text passwords), security questions, and account preferences.
• Transaction & Payment Records: Order details, invoices, payment identifiers (such as card tokens or UPI references), and refunds/returns history. (Note: We share payment data with processors under strict written contracts limiting use solely to processing your payment).
• Technical, Device & Usage Information: IP address, device type, browser and OS, cookies and similar identifiers, pages viewed, referral URLs, product searches, clicks, and basic (approximate) geolocation.
• Communications: Customer support chat logs, email exchanges, reviews/ratings you post, and marketing preferences.
Health or Sensitivity Data: We do not collect health data unless you voluntarily provide it (e.g., skin sensitivity, allergies to fragrance ingredients) and then only with your explicit consent to provide safe, personalized product recommendations.
4. How we collect personal data
• Directly from you: Account signup, checkout, customer service, forms, surveys, and product reviews.
• Automatically: Analytics cookies, server logs, device signals.• From third parties: Payment gateways, courier partners, fraud prevention providers, or publicly available sources where permitted.
5. Necessary Purpose
• Service delivery & account operations: To take and fulfill your retail or white- label orders, process payments and invoices, arrange delivery, manage returns/refunds, provide customer support, and maintain your account.
• Safety, compliance & improvement: To protect accounts and the platform (security, fraud detection), comply with legal, tax, and regulatory obligations, and perform business-improvement analytics.
• Marketing & personalization: To send promotional communications and personalized fragrance recommendations only where you have given explicit consent; you may opt out at any time.
6. Consent
We seek free, specific, informed, and unambiguous consent via clear toggles/checkboxes, cookie banners, and account settings. We keep records of all consent logs as required by law. You can withdraw consent at any time: withdrawal is as simple as granting consent (via account settings or by emailing support@raabtaparfum.com). Withdrawal does not affect processing done before withdrawal.
7. Cookies & similar tracking technologies
We use cookies and similar technologies for:
• Strictly necessary functions: Cart, login, session management.
• Performance & analytics: Site usage and improvements.
• Functional features: Language, saved preferences.
• Advertising & measurement: Only with your consent.
By continuing to use our site, you can either accept or deny the use of cookies. If you deny, only strictly necessary cookies will function.
8. Sharing & third-party processorsWe share personal data only where necessary and under contract with processors who must implement equivalent safeguards. Typical recipients:
• Payment gateways: To complete transactions securely.
• Logistics & courier partners: To deliver products to your address.
• Cloud and hosting providers: To store encrypted data.
• Analytics & marketing providers: Only with consent for marketing.
• Law enforcement/regulators: When required by law.
Every third party must sign a Data Processing Agreement (DPA) requiring confidentiality, security measures, limited purpose use, and secure deletion of data at the end of the contract.
9. Cross-border transfers
Cross-border transfers of personal data will be done in compliance with the DPDP Act and Rules through lawful mechanisms (contractual clauses, explicit consent). Where transfers are to countries that do not provide comparable protection, we will implement contractual/technical safeguards and inform you.
10. Retention & automatic erasure
We keep personal data only as long as necessary or to meet legal/tax requirements.
• Order & transaction records: 7 years (tax / audit compliance).
• Account profile data: Lifetime of the account + 3 years of inactivity.
• Marketing consents: Until you withdraw consent.
• Customer support records: 2 years after resolution.
• Security logs: 1–3 years for security monitoring.
We will provide advance notice of automatic erasure for inactive accounts.
11. Children, Guardians & Nominees
We do not knowingly collect personal data from anyone under 18. If discovered, we will promptly delete it. You may also nominate another person to act on your behalfregarding your data rights by emailing support@raabtaparfum.com with proof of identity.
12. Your rights & how to exercise them
You have the right to:
• Access the personal data we hold about you;
• Correct inaccurate or incomplete data;
• Erase data where lawful and appropriate;
• Port your data in a structured, machine-readable format;
• Withdraw consent;
• Nominate another person to act on your behalf; and
• Complain to us and to the Data Protection Board of India.
How to exercise: Email support@raabtaparfum.com with a detailed request and proof of identity. We will respond within 30 days unless a legal extension applies.
13. Security & organisational safeguards
We implement reasonable technical and organizational measures proportionate to the risk, including Encryption of data in transit (TLS) and encryption at rest for sensitive fields. We continually review and strengthen controls.
14. Personal data breach: detection & reporting
In the event of a breach that compromises your personal data, we will:
• Investigate and contain the incident;
• Notify the Data Protection Board, CERT-In, and affected Data Principals as required by law; and
• Provide affected users with meaningful information about the breach, likely consequences, and mitigation measures.
15. Automated decision-making & profilingWe may use automated techniques to personalize fragrance recommendations, detect fraud, and improve merchandising. Where automated decisions materially affect you, we will provide an opportunity to obtain human review where required by law.
16. Grievance redressal & contact points
Privacy & Grievance Contact:
• Email: support@raabtaparfum.com
• Phone: +91-9129252322
• Registered Office: Kiran Fragrances, 6/M/1, Dabouli Main Road, Dabouli,
Kanpur Nagar, Uttar Pradesh – 208022 (INDIA).
We will acknowledge receipt of privacy-related grievances promptly and aim to resolve them within 30 days.
17. Changes to this Policy
We may update this Policy to reflect legal or business changes. For material changes, we will notify you via email and by posting a prominent notice on the Website at least 30 days before the change takes effect.
18. Miscellaneous legal & compliance notes
• Governing law & jurisdiction: Indian law; disputes subject to courts of Uttar Pradesh unless otherwise agreed in the Terms of Service.
• Manufacturer disclaimer: Kiran Fragrances (Raabta Parfum) operates as a retail and white-label fragrance brand. We procure products and raw materials from licensed manufacturers who comply with the Drugs & Cosmetics Act, 1940 and Cosmetics Rules, 2020. We verify manufacturer licenses and safety documents for all our formulated perfumes.
• Third-party links: Our Services may link to third-party sites, governed by their respective privacy notices.